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Meetplaya Faqs: Find Answers To Your Event Planning Questions

Discover everything you need to know about cancun transportation with meetplaya's faq. Find answers to your questions about airport transfers, local transportation options, and more to ensure a stress-free travel experience in cancun. Plan your transportation with confidence using meetplaya's expert resources.

If you have an inquiry that isn't listed below, please get in touch or chat with us.

Booking your adventure with us is a breeze! We offer multiple convenient ways to secure your spot:

Book online in minutes: Visit our user-friendly website and navigate to the booking section. Choose your desired service (e.g., tours, excursions, activities), select your preferred date and time, and fill in the destination details. Submit your request, and our team will confirm your booking right away. MeetPlaya.

Talk to our friendly reservation specialists: Give us a call at MEX +52 1 984-203-5878 / +52 1 984-137-9922 to discuss your trip and book your services directly with our knowledgeable representatives.

Send us an email: If you prefer email, simply send a message to MeetPlaya specifying your preferred service, date, time, and destination. We'll respond promptly to confirm your booking.

Don't wait any longer - book your Cancún adventure today and start creating memories that will last a lifetime!

Craft Your Dream Tour: Let your passions be your guide! Share your interests and preferences with us, and we'll design a personalized tour that exceeds your expectations. Want to see hidden gems? Focus on specific themes like history or art? We can tailor the duration and destinations to create an unforgettable experience just for you.

Reaching your destination in Cancun will be straightforward with MeetPlaya Transfers. Here's how to find us:

  1. Upon landing at Cancun International Airport: It will take approximately 30 minutes to 1 hour to complete the immigration process and collect your luggage.
  2. Once you have passed immigration and collected your luggage: Walk through a corridor for about 3-5 minutes, where you will see some kiosks on both sides offering tours, tourist packages, and taxi services. If you are not interested, continue walking until the end of the corridor to reach the main glass exit door.
  3. Upon exiting the airport: As you cross this door and feel the warm Cancun weather, we will be there waiting for you! Look for our staff holding a sign with the MeetPlaya name and logo, along with the name you used to book your transfer service. We will be waiting for you at terminals 2, 3, and 4.

We strive to accommodate all special requests to ensure a comfortable and convenient experience for every passenger. This includes child seats, accessibility needs, and more! Simply let us know your specific requirements at the time of booking, and we'll do our best to provide the appropriate accommodations.

Your safety is our top priority. At MEETPLAYA, we are committed to providing you with a safe and reliable ride. To achieve this, we implement the following measures:

  • Regular maintenance: All our vehicles undergo regular and exhaustive maintenance to ensure they are in optimal condition.
  • Professional drivers: We have a team of highly experienced professional drivers who have been trained in safe driving practices.
  • Health and safety guidelines: We follow all local health and safety guidelines, including strict sanitization procedures to keep our vehicles clean and virus-free.

Travel with peace of mind knowing that you are in good hands.

There are several transportation options available from Cancun Airport to the Hotel Zone or downtown Cancun, including:

Public Bus: The ADO bus is a comfortable and affordable option that operates 24/7 and runs between the airport and the Cancun bus station. From there, you can take a taxi or another bus to the Hotel Zone or downtown Cancun.

Private Transfer: Private transfers are available from the airport to your hotel or destination of choice. You can pre-book these transfers online or through your travel agent, and prices vary depending on the type of vehicle and distance.

Shared Shuttle: Shared shuttles are a cost-effective way to get to your destination. These shuttles typically make multiple stops along the way, so it may take longer to reach your hotel.

Taxi: Taxis are available outside the airport terminals and are a convenient option. Make sure to confirm the price with the driver before starting your journey.

Rental Car: If you plan to explore the area during your stay, you can rent a car at the airport. Many international car rental companies have offices at the airport, and prices vary depending on the type of vehicle and rental period.

It's recommended to compare prices and options before choosing your transportation from Cancun Airport to the Hotel Zone or downtown Cancun.

The Riviera Maya region of Mexico is known for its stunning beaches, lush jungles, and ancient Mayan ruins, making it a popular destination for private tours. Some of the best places for private tours in Riviera Maya include:

Chichen Itza: This UNESCO World Heritage Site is one of the most iconic and well-preserved ancient Mayan ruins in Mexico, and is a must-visit for history buffs.

Tulum: This picturesque coastal town is home to some of the most beautiful beaches in Mexico, as well as the stunning Tulum ruins, which overlook the Caribbean Sea.

Cenotes: The Riviera Maya is home to numerous cenotes, or natural swimming holes, that are perfect for a refreshing dip. Private tours can take you to some of the most beautiful and secluded cenotes in the area.

Xcaret: This eco-park is a popular destination for families, offering a range of activities including swimming with dolphins, zip-lining, and exploring underground rivers.

Cozumel: This island off the coast of the Riviera Maya is known for its crystal-clear waters and vibrant coral reefs, making it a popular spot for snorkeling and scuba diving.

Sian Ka'an Biosphere Reserve: This UNESCO World Heritage Site is home to a diverse range of flora and fauna, and private tours can take you on a boat ride through the mangrove forests to spot wildlife like crocodiles and sea turtles.

It's recommended to book private tours with a reputable tour operator to ensure a safe and enjoyable experience. .

...my hotel in the Cancun Hotels Area from the Airport? About 20-30 minutes.

...my hotel in Puerto Morelos from the Cancun Airport? About 20-25 minutes.

...my hotel in Playa del Carmen from the Cancun Airport? About 45-55 minutes.

...my hotel in Tulum from the Cancun Airport? About 1-hour and 20/30 minutes.

...my hotel in Playa Mujeres from the Cancun Airport? About 30-35 minutes.

...my hotel in Playa Maroma from the Cancun Airport? About 35-40 minutes.

...my hotel in Akumal/Puerto Aventuras from the Cancun Airport? About an hour.

The Riviera Maya offers a wide variety of private tours, catering to different interests and preferences. Here are some of the top private tours available in Riviera Maya:

Private Cenote Tour: A private cenote tour will take you to some of the most beautiful and secluded cenotes in the area, where you can swim, snorkel, and admire the natural beauty of these unique formations.

Private Chichen Itza Tour: This private tour will take you to the iconic Chichen Itza ruins, where you can explore the ancient Mayan temples and learn about the fascinating history of this UNESCO World Heritage Site.

Private Tulum Ruins and Beach Tour: This private tour will take you to the picturesque coastal town of Tulum, where you can visit the stunning Tulum ruins and then relax on one of the most beautiful beaches in Mexico.

Private Eco Park Tour: A private eco-park tour will take you to one of the many eco-parks in the area, such as Xcaret or Xel-Ha, where you can swim with dolphins, zip-line, and explore underground rivers.

Private Snorkeling and Scuba Diving Tour: This private tour will take you to some of the best snorkeling and scuba diving spots in the Riviera Maya, where you can see a diverse range of marine life and explore coral reefs. Private Sian Ka'an Biosphere Reserve Tour: A private tour of the Sian Ka'an Biosphere Reserve will take you on a boat ride through the mangrove forests, where you can spot wildlife such as crocodiles, sea turtles, and exotic birds.

Private Cozumel Snorkeling Tour: Cozumel is one of the top snorkeling destinations in the world, and a private tour allows you to explore the colorful coral reefs with a knowledgeable guide. You'll see a variety of marine life, including tropical fish, sea turtles, and even nurse sharks. .

Yes, it is possible to customize a private tour in Riviera Maya based on your preferences. Many tour operators in the region offer customized private tours that can be tailored to your specific interests and preferences.

When booking a customized private tour, you can work with the tour operator to create an itinerary that includes the activities and sights that interest you the most. This can include visiting ancient Mayan ruins, swimming in cenotes, exploring the jungle, or simply relaxing on a beautiful beach. You can also choose the duration of the tour and the level of activity, whether you prefer a leisurely pace or more adventurous activities.

To create a customized private tour in Riviera Maya, it's recommended to research and compare different tour operators to find one that has experience in the region and can provide a knowledgeable and friendly guide. You can then communicate your preferences and interests to the tour operator, who can work with you to create an itinerary that meets your needs. .

There are many activities that you can expect on a private tour in Riviera Maya, depending on your preferences and interests. Here are some examples:

Exploring ancient ruins: Riviera Maya is home to several ancient Mayan ruins, including Chichen Itza, Tulum, and Coba. A private tour can allow you to explore these sites with a knowledgeable guide, who can share information about the history and culture of the Maya.

Swimming in cenotes: Cenotes are natural sinkholes filled with crystal-clear water, and they are a popular attraction in Riviera Maya. A private tour can take you to some of the best cenotes in the area, where you can swim, snorkel, or simply admire the beauty of the underwater landscape.

Scuba diving or snorkeling: Riviera Maya is home to some of the best scuba diving and snorkeling sites in the world. A private tour can take you to the best spots, where you can see colorful coral reefs, tropical fish, and other marine life.

Visiting eco-parks: There are several eco-parks in Riviera Maya, including Xcaret, Xel-Ha, and Aktun Chen. A private tour can allow you to explore these parks at your own pace, trying out various activities like zip-lining, swimming with dolphins, or simply admiring the natural beauty.

Exploring the jungle: Riviera Maya is home to a diverse ecosystem, including lush jungle landscapes. A private tour can take you into the heart of the jungle, where you can hike, spot wildlife, and even take a zip-line ride through the treetops.

These are just a few examples of the many activities that can be included in a private tour in Riviera Maya. When booking a tour, you can work with the tour operator to create an itinerary that suits your preferences and interests.

The duration of a shuttle ride from Cancun to Tulum can vary depending on several factors, such as the time of day, traffic conditions, and the shuttle service provider you choose. Generally, the travel time from Cancun to Tulum is approximately 1.5 to 2 hours by shuttle.

If you opt for a private shuttle service, the travel time may be slightly faster as you do not have to make stops at other hotels or accommodations to drop off passengers. However, if you choose a shared shuttle service, the travel time may be longer as the shuttle may make stops at several hotels or accommodations before reaching Tulum.

It's important to note that traffic can be heavy during peak travel times, such as holidays and weekends, which may cause delays in travel time. It's a good idea to check with your shuttle service provider about estimated travel time and plan accordingly to avoid any delays. .


The shuttle service usually includes transportation from Cancun airport to Tulum, with door-to-door service to your hotel or accommodation in Tulum. The service may also include additional amenities, such as air conditioning, Wi-Fi, and a bilingual driver.

Some shuttle service providers may also offer additional options, such as a grocery stop or child safety seats, for an additional fee.

When booking a Cancun shuttle to Tulum, it's important to research and compares different shuttle service providers to find one that offers the best value for your money. Some factors to consider include the quality of the vehicles, the level of customer service, and the overall reputation of the company. You may also want to read reviews from past customers to get an idea of their experiences with the shuttle service.

The most common payment method for these private transportation services is cash (US dollars preferably). You can pay to the driver on board during the ride or when you get to your hotel, resort, or destination.

You can also use Mexican Pesos or Canadian Dollars. For Mexican Pesos, just multiply the value of the transfer service by 18.00. For example, if your destination is Playa del Carmen, whose transfer service cost is $85 USD, (1-2 passengers one-way), in Mexican Pesos, it would be $1,530.00 MX, and for Canadian dollars, just multiply the value of the transfer service by 1.65. For example, if your destination is Playa del Carmen, whose transfer service cost is $85 dollars (1-2 passengers one-way), in Canadian dollars, it would be $140.25 USD.

You can also Pay In Advance At Your Convenience using your PayPal account. Once you have booked with us, we'll send you a PayPal Invoice to your booking email for the total amount of your service, and you'll have the choice of paying in advance whenever you think it's more convenient for you, for example, tomorrow, next week, or the day before your arrival. If you decide not to pay in advance using PayPal, you will still have the alternative of paying in cash once the service is completed at your destination.

We accept online payments with no additional fees, You can pay in dollars or pesos, whichever is more convenient for you.

The duration of a shuttle ride from Cancun to Tulum can vary depending on several factors, such as the time of day, traffic conditions, and the shuttle service provider you choose. Generally, the travel time from Cancun to Tulum is approximately 1.5 to 2 hours by shuttle.

If you opt for a private transportation service, the travel time may be slightly faster as you do not have to make stops at other hotels or accommodations to drop off passengers. However, if you choose a shared shuttle service, the travel time may be longer as the shuttle may make stops at several hotels or accommodations before reaching Tulum.

It's important to note that traffic can be heavy during peak travel times, such as holidays and weekends, which may cause delays in travel time. It's a good idea to check with your shuttle service provider about estimated travel time and plan accordingly to avoid any delays. .

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