What our awesome customers think about our service? These are some of their answers... Thanks to all of your for letting us be part of your Cancun, Playa del Carmen, Tulum and Riviera Maya tours and journeys. We can't wait to see you again!
Leo was amazing. First time visiting and didn't know what too expect. Leo from MeetPlaya had big sign with our names and greeted us with cold drinks. On the way to PDC he told us the do's and don't. Even went out of the way too show us some food spots. On time and professional. I would recommend him to my friends and will be using him again. Thanks Leo.
The best shuttle to use!
It was our first time visiting Mexico so we decided to pay the extra to have a private shuttle with MeetPlaya Transfers and we are glad we did! Driver met us outside of airport with a sign with our name on it and easy to find! Spoke great English so was easily able to communicate. Didn't have the normal shuttle hassle. For our trip back to airport we had Leo and he was a wealth of information. Was prompt and your own personal tour guide. The van was very clean and you feel like a VIP in it! When we got to the airport, Leo confirmed our terminal before sending us off so we didn't get lost! Next time we travel, will definitely use this service again!
I booked last minute (same day) transportation with this company and Romeo exceeded our expectations. Even when I was late getting to Cancun due to a delayed flight, Romeo waited for my family and I to arrive. He was very charming and made great conversation with us throughout the ride. Leo (the manager) also made sure that we had a ride back to the airport and suggested times that we should leave the hotel. Their prices are very affordable and their customer service is amazing! I will always use "MeetPlaya Tours & Transfers" in the future.
Best transfer service
This is the only service I will be using while visiting Mexico. Leo is the best. It took us forever to get thru customs and he was quick to answer his phone when I called to let him know. He waited for us. All 8 of us. Brought us safely to our resort. And when we were ready to leave he picked us up. When we come back in 5 months we will be making our reservation with meetplaya.com. And so should you! Thank you Leo!
Very organized and on time
We were used to cuba time which is always 15-20 late, these guys are on time always and very organized, with a shaded bar with drinks and toilets when waiting for your return trip to hotel.
This is THE ONLY transportation service you should use in Mexico
I am infinitely impressed with Leo Chavez and his team of drivers at MeetPlaya.com. I reached out to them before I left Wisconsin because I was trying to sort out how to get from the Puerto Juarez south to Chetumal. Taking a ferry and a taxi and a bus was a little unnerving for me since I don't speak Spanish and I was traveling alone. The email attention from Leo was prompt and clear. We worked out our schedule and I crossed my fingers that he would be waiting for me port side Cancun at 7am! Not only was he there waiting... his van was clean, he was friendly and knowledgeable, and he provided a travel experience I won't soon forget. As we drove the 250 miles south Leo told me about all the communities we passed through. I received a first rate, personal tour from this thoughtful and generous man.
When I am in Mexico again in the future... I will ONLY use MeetPlaya for my ground transportation needs.
Thank you Leo for being such a positive part of my journey!
Playa Del Carmen 2018
Leo was right on time, had our drinks ready and was very personal. I'd highly recommend using "Meet Playa" for your transportation needs anywhere he covers!
If you don't wan't to worry!
We had schedule MeetPlaya service online 1 day before our flight. We had never use that type of transfer before, usually transfer is included on our previous vacations (all inclusive package), but this time we rented a condo and we needed transport from Cancun Airport to Playa del Carmen. They were there waiting when we arrived, same thing when we came back, on time! With something cold to drink! Leo was very helpful with advice and info for our future vacation. Our transport service from now on.
One word.... Flawless !!! Transport from Cancun Airport to Playa Del Carmen Resort
Just got back and our experience with Meet Playa was outstanding. Romeo, our driver, was amazing! He waited for our LATE flight to arrive with a big sign, so easy to find him. We were greeted with a huge smile and cold cokes! He even encouraged my teen son's Spanish speaking while we drove to the resort in Playa Del Carmen. One the way back, he was on time with a smile again! Absolutely would not use any other transport company. We were first time visitors from Minnesota, so making this simple and affordable was great!! We LOVED Romeo and he should get a big raise!!
MeetPlaya Transfers is the BEST!
I can't say enough good things about Leo. This was my first trip to Mexico and Leo made me feel so confident in my travels. Not just knowing that he would be waiting for me at the airport, he also assured me that my chosen accommodations were in a good area and that set my mind at ease. We (our group of 4) booked Leo for both transfers, to and from, Cancun airport and Tulum. We also spent a whole day with him as our guide, exploring the Coba Ruins, a nearby Cenote AND he made the perfect recommendation for an afternoon lunch at an amazing hotel/spa. Truly, I can not say enough good things about Leo. I will definitely plan another trip to the area and would not dream of calling on anyone else. Leo embodies the kind of sincere hospitality that is so refreshing while traveling outside of the country. Thank You Leo!!!
Exceeded our expectations
MeetPlaya Transfers was amazing. Our family comes to Cancun every year and we usually use a different transfer company. After having our first bad experience last year, we decided to look around. We found this company through google and after reading the reviews on trip advisor we booked it. Leo was fantastic! We were so impressed with the email communication and his professionalism. He was standing at the airport, with a sign with our name, when we walked out. We had 13 people in our party and he had 2 vans all ready to go for us. He provided cold water for us, which was great. My mom and aunt couldn't get over him having the cold water for us. :) Not only was the service up to this point fantastic but then Leo went the extra mile to have a bike taxi ready when we arrived in Playa to get my grandmother down to the Ferry. I cannot say enough about this company. They went beyond expectation and now he has customers for life! Thank you Leo!
Wonderful experience, highly recommend
I highly recommend Leo and his transfer service! Our experience was 5 star and we will absolutely be using Leo for all of our future trips. He was courteous, friendly and very knowledgeable about Mexico, answering all of our questions. He was completely punctual and attentive in our communication via email. On the ride back to the airport he gave us a lot of suggestions for things we may want to consider for our next visit. And, then van was impeccably clean and cold water was available. Leo was fabulous and we look forward to seeing him next year.
Phenomenal! Best shuttle service I've used in Cancun.
This is a great service!
This is a great service. It was very easy booking all our transfers (airport and Xcaret). Leo and his driver's were wonderful. On time for each trip. We would definitely use this company again.
EXCELLENT SERVICE, EVERYTHING THEY SAY!
This transfer / transportation service is great. My pickup on the airport was waiting upon arrival. My pick up at the hotel also waiting for me. Cars were clean and water was available. Our ride to TULUM is 1.5 hours. Driver stop on our way to the hotel after we ask him for some coffee and snacks. Romero was our driver going to Tulum and provided some good recommendations for restaurants. Leo was our driver on the way back and had some ideas for our future trip, because we want to come back to Tulum, and will be using MEETPLAYA as our transportation service. The reservation website is very friendly and I was able to chat with Leo twice to ask some questions about the service. It's great when a company provides everything they promised. I strongly recommend using this service as your transportation when visiting the Cancun & Rivera Maya area.
On time, reliable, resonably priced transfers
This transfer service is great. They are very professional and their communication before your pickup is exceptional. Make sure that you bring American cash to pay for each leg of the trip, as they do not accept pre-payment online, only a reservation. Cash payment is made at the destination. My only complaint is that the website said that they provide you with a water bottle and wet wipes when they pick you up, but our driver did not offer us either. He said he could stop and purchase them for us, but I told him not to worry about it.
Reliable, Flexible, Professional...
It doesn’t get any better than Leo and MeetPlaya. Reliable. Flexible. Professional. They treat you like Family. Thank you Leo. We will be back to see you.
Absolutely the best, on time and professional!
When traveling to the Riviera Maya your airport transfer has to be with Leo Chavez and MeetPlaya. Absolutely the best, on time and professional, they provide you with safe transportation at a great rate.
Excellent Service from MeetPlaya Transfers
Leo was a total professional from start to finish. He and his driver were waiting for us as soon as we left the airport terminal. We left and headed for the resort within 5 minutes. We had pre-ordered some champagne and a few beers for the ride, they were ready and cold - even poured for us :) Very nice. We had used other transfer services in the past, such as Entertainment Plus and this by far was a better, quicker and more friendly professional service. We will continue to recommend and use Leo and the MeetPlaya team on a go forward. Thanks again Leo, see you next year!
Staying at Iberostar Paraiso
Great service from the first minute I logged onto his website. No pop up ads, no broken links. Good information and easy to navigate. Was able to have a few questions answered about booking, and arrival into Cancun airport. It was wonderful to see that our ride was waiting for us exactly as promised. Thank you, Romero! Clean vehicle, cold beer at a great price. On time and easy! Thank you Leo! You have a great business here and I would highly recommend your services. I would book this transportation with confidence again!
Great, friendly, professional, prompt service
No issues with this company. Great attitudes, clear confirmation email. Loved being able to add drinks to our arrival pickup. A great option for direct transfers. We appreciated private service having a small baby. Thank you!
Prompt and efficient!
Absolutely the BEST way to start and end your trip to Cancun... Leo (and crew) were there waiting with huge smiles. Very professional and PROMPT! Highly recommend!
Highly recommend MeetPlaya for all your transportation needs. Leo is a young entrepreneur who understands service, on time performance, and affordability, are how to be successful. Drivers were excellent. Vans were new and clean. Most importantly, they were always on time, which is not always the case in Mexico! Coba and Tulum were indescribable. I won't use anyone else while in Cancun for my private transportation. It was just us and our driver. We used PayPal for payment and they are in process of adding major credit card payment option. We will be back!!!
Dale and Julie
Trip to Iberostar Paraiso Grand
My BFF of 53 years met me in Cancun. Since I was traveling from Missouri and she was coming from California... our arrival times were different. Leo reassured me he would be there for both of us. I arrived several hours before my friend, but it all worked out perfectly! Of course, our departure times were also different.The cost to and from was VERY reasonable and comfortable. Leo's driver was a sweetheart and opened his shuttle doors early, so I could sit in AC! I would definitely use Leo's services again. I miss Mexico so much... and the pleasant service I received from everyone I encountered. You won't be disappointed using MeetPlaya Transfers.
Mr. Leo , the Face of Playa Del Carmen!
We used Leo and his company through out the week we were down. Started off as just a transfer from Cancun to Playa. We were a group of 12 and his website said up to 8. As I was browsing his site, he jumped on the group chat and told me he can handle anything we need. And he meant anything. As we got messaging back and forth prior to our arrival confirming he wouldn't forget about us, we came to realize that he and his company was the real deal. He emailed over pricing and discounted packages for tours and such that he thought we would be interested in. He set us up with cold beverages for the bus ride, both alcoholic and non. That was a great perk! Made the ride super enjoyable. Gave us lots of local info. Do's and don'ts. Another great feature was he accompanied us on some of the tours, negotiated with the locals for us (better deals), took us to great local authentic spots to eat. Avoided the congestion of tourists. We really received AAA service from them. The vehicles were in pristine condition. His staff spoke English well, dressed well and were very professional. And now for the best part, his pricing was fantastic! We're not the kind of people that travel to the same spot twice very often, but after our experience with Leo and his company, we are already thinking of going back again, just to see Mr. Leo!
This is the way to go!
MeetPlaya exceeded my expectations. Prompt, professional and hassle free. Great value. It is reassuring to know Leo will have someone there for you to make the airport experience a breeze.
The Best Service
Thanks to MeetPlaya Transfers we got a great welcome. The drivers very nice and professional. I recommend this service. Safe company to rent.
Remember this company
They were great. Right there when I got off the plane and on time for the pick up back. Even worked with me for an unplanned change in my return flight. Will definitely use them again next time I come to Playa del Carmen.
Leo and his team met us on time at the airport and again at the hotel on our return leg. It was a pleasure to have Leo ride with us from Playa Del Carmen to Cancun and to hear about his plans for growing his business and his high aspirations to provide an excellent and affordable service to his customers. The vehicles were clean and the staff very courteous. The one bad review recently needs no further explanation other than to say that some people can't be made happy no matter how far you are prepared to go to please them. Forget about it Leo! If you care to speak with Leo, you will see that he is passionate about giving EVERY customer a positive experience. I highly recommend this growing business.
Somos una familia de 4 hijos hombres y escogimos a MeetPlaya por su buen rating y nos ha parecido increíble. Hasta el momento nos ha sorprendido con su servicio profesional y personalizado estos dias. Además es muy bueno con los niños, habla con ellos y les explica todo. Lo recomendamos al 100%. Las microbuses muy limpias y los choferes muy profesionales. ¡Pura Vida!
Usamos el servicio de MeetPlaya del aeropuerto de Cancún a Playa de Carmen y de vuelta. Un Super Servicio, puntual, y la atención del chofer, de PRIMERA.
We booked MeetPlaya after reviewing on TripAdvisor. Great communication. We used MeetPlaya for Airport transfers and a tour to Coba from Tulum. We wanted to do our own stops - this was not a problem. They even stopped at a laundromat in Tulum for me.
Leo speaks excellent English and is very helpful. Vans are clean and drivers are excellent. Well priced. Highly recommend.
MeetPlaya has great customer service!
MeetPlaya is amazing because of the customer service. There's a chat app on the website that I used at 3AM EST, not expecting a reply. Leo immediately replied and set up a pickup time from the Cancun airport to Playa del Carmen.
Our driver and Leo both picked us up from the airport, and we talked the whole time about what we wanted to do during our visit - He gave us great suggestions, which we ended up doing! The 50 minute drive felt more like 10.
He also personally met us at our hotel during pickup day to say goodbye and wish us well. Our driver back to the airport was equally prompt and helped us with our bags.
Overall, the van back was probably too big for two people but we got amazing and personal customer service and would definitely use MeetPlaya again.
Leo and his team are absolutely wonderful. We played a day trip from PDC to Tulum. He was very patient and took us to all the attractions we had in mind. Went our lunch place ended up being shut down due to construction, he was kind enough to drive us around and recommend vegetarian friendly options. He definitely makes you feel like family and is a trusted companion on such excursions. Very highly recommended!
This company is great! Leo called us the day of travel while we were still in the states to confirm our booking. We also got an email confirmation as soon as we booked online. There was a sign with our name on it and a driver waiting for us for our private transportation when we arrived. He immediately helped us with our bags. The car seat for our son was already correctly installed, which was nice. As soon as everything was loaded in the car we left-there was no waiting around. The driver drove well and did not do anything too crazy as we have experienced with other taxi services. The cars were clean and had good air conditioning.He also confirmed our pickup time for departure. Upon leaving, both Leo and the driver were there promptly. Leo even took some pictures for us before leaving the resort. He was very friendly and had excellent customer service! The driver on our way home was again excellent, assured we were as close as possible to the gate, and then asked an airport bag handler to help us. He got our bags down and took them all the way up to the bag drop off area. It really made the whole experience so smooth, which was very helpful considering we had a 3 year old with us. I will recommend this company to anyone due to the excellent customer service and good price--$110 round trip from Cancun Airport to Playa Del Carmen for 3 people plus a car seat.
MeetPlaya was the best decision we made
Leo was the best! After a long flight with 4 daughters, we arrived in Playa Del Carmen. We arranged for MeetPlaya to pick us up. You never know what you will get when you schedule a shuttle online the night before. We walked out of the airport and we saw a smiling young man with our name written on the board. We were so happy and relieved to see Leo there. He was very professional, not to mention very cute (according to my four daughters). We got on the nice shuttle van, and boy were my kids excited to have a bottle of water and Wi-Fi on the van. We had told them in advance that they need to leave their data off, and only use it when we had Wi-Fi. They were so excited! Leo is very professional, and he knows all about Playa Del Carmen and Cancun. We ended up using him on a tour to the ruins and had a great time. An added bonus is, Leo was our photographer on the trip. He was taking pictures wherever we went. It was nice to be in a foreign country and have the peace of mind that things were trusted inside the van when we would leave things while we were touring. Leo was awesome. If we ever go again, we would make sure and book him. We have referred him to many people. We will plan another trip again, just so we can see our new friend, Leo!
Thanks for taking care of me and my family
Me and my family recently had the chance to visit Cancun and we used the MeetPlaya service. All I can say is that Leo Chavez was an amazing host. He was here for us all the way, even if we needed him at the last minute. He made sure that we were well taken care of. He offered us prompt service from the time we got there. His team is very friendly and knows the ins and outs of Cancun and Playa del Carmen. There won’t be anyone else that I would recommend my friends and family members besides Leo. Thanks again for taking care of me and my family.
He is amazing at what he does...
So glad that we found Leo
We booked with Leo after luckily finding MeetPlaya with a Google search. We were waiting in FL for our connecting flight to Cancun when we booked. So thankful we did. He was waiting for us when we cleared customs and personally took us to the Cozumel ferry. The customer service at MeetPlaya is outstanding. We highly recommend them.
Amazing time in Tulum & Chichen Itza!
My friends and I just returned from our trip to Cozumel. We booked an excursion with MeetPlaya. We wanted to tour the area privately and not with a large group of people. It was the best decision we made the whole trip! Leo was amazing! We toured Tulum, Chichen Itza, Cenotes, and Valladolid. It was a 12 hour day, but didn't feel long at all. Leo was super friendly and very knowledgeable of the area. He is a great photographer too! :) He makes you feel like family. My husband and I already talked about if we are able to come back one day we will definitely be contacting Leo again! I would highly recommend anyone who is traveling to the Playa del Carmen/Cancun/Cozumel area look up MeetPlaya.
My friends & I had an amazing time touring Tulum...
My friends and I had an amazing time touring Tulum, Chichen Itza, Cenotes, and Valladolid with Leo! He is so friendly and knowledgeable of the area. The snacks and water in the van were an extra bonus! Thanks Leo for making our trip to the mainland of Mexico so memorable! We hope to be back one day!
We had a great time with Leo touring Mayan ruins . He is very nice and courteous, and makes you feel like family. Very knowledgeable and knows all the fun places to go. highly recommend him and his great crew.
Leo was a very professional and wonderful guide on our trip with him. He took our group to Tulum and we went snorkeling on the reef and saw the ruins. I cannot say enough good things about him. We all wanted to go to lunch and he took us to a lovely authentic mexican restaurant and stayed with us to enjoy our company. It was a such a great day! I will definitely use him whenever we come back!
Sr. Leo, un placer haberle conocido...
Sr. Leo, un placer haberle conocido, sus servicios fueron 5 estrellas, lo voy a recomendar con otros amigos que estarán viajando próximamente.
Best transportation and tour guide ever
Best transportation and tour guide ever. Thinks of everything to make your trip enjoyable.
Patient tour guide and driver!
Hello, Leo. My family and I just got home a couple of days ago and we are already missing the Riviera Maya. We had an awesome time on our tour to Coba and Chichen Itza. Thank you so much for all the attentions and making us feel safe and accompanied all the time. My wife and I do really appreciate your kindness and knowledge in the area. Definitely, 5 days weren't enough for us to meet all the amazing places the Riviera Maya and Quintana-Roo has to offer to its visitors. We are already planning our next vacation and this time I hope to get at least 10 free days. We have pending Tulum and some cenotes for next time and you can be sure I'm gonna get in touch with you. I took some shots of the van in case you want to use them. See you soon.
Outstanding tour guide
Leo from MeetPlaya, besides being an excellent tour guide, he showed us his human warmth by making us feel at home and very welcome. He also helped us to find activities that involved children and adults and was always on time to pick us up, from the moment we arrived at the Cancun Airport until the day we returned back to our country. Its excellent personal presentation, clean and spacious vehicles, allowed us to travel with safety and comfort. We always receive from him attentions, a big smile, and a pleasant conversation, making of our tours, enjoyable trips. Leo, thank you very much for taking care of us and always being pending and ensured that we were OK. You can be sure that we'll recommend you to our friends and family who want to visit your beautiful city. Cancun has a lot to visit, enjoy and learn. Again, a million thanks, and a big hug to your family. I realized the love you have for them. I hope to come back soon.
Leo además de ser un excelente guía turístico...
Leo además de ser un excelente guía turístico, demostró su calidez humana permitiendo que nos sintiéramos como en casa. Nos ayudó a orientar actividades para niños y adultos. Siempre estuvo a tiempo desde que llegamos a Cancún hasta el regreso en el aeropuerto a nuestro país. Su excelente presentación, sus vehículos espaciosos y limpios nos permitió viajar con seguridad y comodidad. Siempre recibimos atenciones, una sonrisa y una agradable conversación, haciendo placentero nuestros viajes. Muchas gracias Leo por tus atenciones y por preocuparte porque siempre estuviéramos bien. Seguro te recomendaremos con nuestros amigos y familiares que quieran visitar tu hermosa ciudad. Cancún tiene mucho para visitar, disfrutar y aprender. Nuevamente mil gracias y un gran abrazo a tu familia; se nota el gran amor que les tienes. Un abrazo.
Meetplaya transport company is operated by a professional young man by the name of Leo. Leo made our holidays enjoyable with his kind and caring manner in transporting us to recommended areas.Our group would highly recommend this company to any visitors to the Playa de Carmen region. Give them a call you won't be disappointed .We plan on using this company on our next visit.
Excelente guía turístico
Muchas gracias, Leo. Mi familia y yo quedamos encantados con tus atenciones y recomendaciones sobre qué hacer y a dónde ir durante nuestras vacaciones en Playa del Carmen. Nos encantó Tulum y ya estamos programando nuestras próximas vacaciones a México. Esperamos volverte a ver verte pronto, eres un excelente guía turístico. Saludos a tí y tu familia desde Colombia.
Reliable and responsible...
Reliable and responsible. Know his way around and very flexible. Can't wait to go back and hired them again.
Great experience in Tulum
Great experience from the moment they picked us up to the time they dropped us back off at the airport. Leo was FANTASTIC, was at the airport early, very knowledgeable of our destination. Answered all questions, stopped at grocery store and money exchange on the way to our hotel. Provided contact information if we had ANY questions during our stay and able to contact him at any time. This will be the ONLY way we travel in and around Cancun/Playa/Tulum.
Amazing experience with Leo
My wife and I flew into Tulum for our Honeymoon. Leo picked us up at the airport with some Champagne as we drove an hour and a half from Cancun to Tulum. He was so incredible nice and helpful with suggestions of what we should do over the 9 days we were there. We ended up doing the majority of his suggestions. He is always available for transportation any time just with a quick text message or phone call. He is also very reasonably priced considering the luxury MeetPlaya offers. I HIGHLY recommend this company and using Leo for any excursion in Rivera Maya.
Recomendable 100%, mi familia y yo muy contentos con su servicio!! Gracias!!
Muy contentos con el servicio de MeetPlaya
Desde Argentina estamos muy contentos con el servicio de MeetPlaya y con Leo Chávez en Playa del Carmen y Cancún. Confiabilidad, amabilidad, puntualidad, calidez, buena atención, no tengo más que decir, calificaciones agradables. Recomiendo su servicio 100%. Muchas Gracias!
Leo is the best
Leo is the best! Perfect English and always dependable and punctual. Highly recommended.
Thank you, Leo...
Thank you, Leo, had a great time, hope to come back soon
It was awesome to have a bilingual person like Leo...
It was awesome to have a bilingual person like Leo as our tour guide for the 45-50 minutes it took from the Cancun Airport to our hotel in Playa del Carmen. My group and I had a great chat with him who taught us a lot of things that we didn't know about the Riviera Maya and its most visited places.